Shipping policy

Last updated: October 4, 2026

Thank you for shopping with Jorrify Gift Store.

This shipping policy explains how orders are processed, fulfilled, and delivered.

Where we ship

Jorrify Gift Store currently ships to customers in:

Canada
United States

We may expand to other countries in the future. If your country is not available at checkout, we do not currently ship there.

Order processing

Orders are processed after payment is confirmed.

Some products may be made to order, personalized, or fulfilled by a third-party production or supplier partner. Processing times may vary depending on the item.

Product pages may include estimated production and shipping timelines. Please review those timelines carefully before placing your order.

Made-to-order and personalized items

Some Jorrify products are made to order just for you.

Made-to-order and personalized items may require additional production time before shipping. This includes products such as personalized mugs, blankets, pillows, prints, candles, keepsakes, and any item that includes a name, date, message, monogram, or other custom detail.

Please review all personalization details carefully before submitting your order.

Once a made-to-order or personalized item enters production, it may not be possible to cancel, change, or update the order. If you notice an error after placing your order, contact us immediately at storefront@jorrify.com. We cannot guarantee that changes can be made after production begins.

Shipping rates

Shipping rates are calculated and displayed at checkout where applicable.

Shipping costs may depend on:

destination;
product type;
product size and weight;
supplier or fulfillment location;
shipping method; and
number of packages.

Some orders may arrive in more than one package.

Estimated delivery times

Estimated delivery times are shown for guidance only and may vary by product, destination, shipping carrier, supplier, and seasonal demand.

Unless otherwise stated on the product page or at checkout, delivery estimates may include:

production or processing time; and
transit time after the package is shipped.

We do our best to provide accurate delivery estimates, but delivery dates are not guaranteed unless expressly stated in writing.

Delays

Shipping delays may occur because of:

carrier delays;
weather;
customs processing;
high seasonal volume;
incorrect or incomplete shipping information;
supplier or production delays; or
events outside our reasonable control.

If your order is delayed, contact us at: storefront@jorrify.com

Please include your order number.

Incorrect shipping information

Customers are responsible for providing accurate shipping information at checkout.

Jorrify Gift Store is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing an order, contact us immediately at:

storefront@jorrify.com

We cannot guarantee that address changes can be made after an order has entered production or fulfillment.

Tracking

Where tracking is available, tracking information will be provided by email after your order ships.

Tracking may take time to update after the shipping label is created.

Lost or missing packages

If your package appears lost or has not arrived within the estimated delivery window, contact us at: storefront@jorrify.com

Please include your order number and tracking information.

We will review the order and work with the carrier, supplier, or fulfillment partner where applicable.

Multiple shipments

Some orders may ship in multiple packages, especially when items are produced or fulfilled by different partners.

If your items arrive separately, this does not necessarily mean anything is missing from your order.

Duties, taxes, and customs

For Canadian and US orders, taxes, duties, and shipping charges may be calculated at checkout where applicable.

Customers are responsible for any additional duties, taxes, customs charges, or import fees that may apply to their order unless otherwise stated at checkout.

Delivery rights

For online orders, delivery and cancellation rights may depend on the delivery date promised at checkout, the applicable consumer protection rules, and the customer’s location.

If an order is not delivered within the applicable legal timeframe after the promised delivery date, you may have the right to request cancellation or a refund under applicable law.