Refund policy

Last updated: October 4, 2026

Thank you for shopping with Jorrify Gift Store.

We want every Jorrify gift to arrive in the condition promised. This Return and Refund Policy explains when returns, exchanges, replacements, and refunds may be available.

30-day return window

We have a 30-day return policy for eligible items. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

in the same condition that you received it;
unworn or unused;
with tags, if applicable;
in its original packaging; and
accompanied by a receipt or proof of purchase.

To start a return, contact us at:

storefront@jorrify.com

Items sent back without first requesting a return will not be accepted.

Return address

After your return request is approved, we will provide the return address and instructions by email.

Please do not ship any item back before receiving return instructions from us.

Return shipping

If your return is accepted, we will let you know whether a return shipping label will be provided or whether you are responsible for return shipping.

Return shipping fees may be deducted from your refund unless the return is due to our error, a damaged item, a defective item, or an incorrectly produced item.

Damages, defects, or wrong items

Please inspect your order as soon as it arrives.

Your item is defective
Your item is damaged
You received the wrong item; or
Your item was incorrectly produced.

Please include your order number, a description of the issue, and clear photos of the item and packaging so we can review the issue and make it right.

If the issue is approved, we may offer a replacement, repair, store credit, or refund depending on the situation.

Made-to-order and personalized items

Some Jorrify products are made to order or personalized just for you.

Made-to-order, custom, and personalized items are final sale unless they arrive damaged, defective, or incorrectly produced.

This includes, but is not limited to:

personalized mugs;
personalized blankets;
personalized pillows;
personalized prints;
custom keepsakes;
made-to-order gift items; and
any product that includes a name, date, message, monogram, or other personalization.

Please review all names, dates, spelling, and personalization details carefully before placing your order.

Non-returnable items

We do not accept returns for:

made-to-order or personalized items, except where damaged, defective, or incorrectly produced;
perishable goods, including food, flowers, or plants;
personal care items;
hazardous materials;
flammable liquids or gases;
final sale items;
gift cards; and
items marked non-returnable on the product page.

Please contact us at storefront@jorrify.com if you have questions about a specific item before ordering.

Sale items

Sale items, clearance items, and final sale items are not eligible for return unless they arrive damaged, defective, or incorrectly produced.

Exchanges

We do not guarantee direct exchanges.

The fastest way to get the item you want is to request a return for the eligible item. Once the return is accepted, you may place a separate order for the new item.

Personalized and made-to-order items are not eligible for exchange unless they arrive damaged, defective, or incorrectly produced.

Refunds

We will notify you once we have received and inspected your return.

If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at: storefront@jorrify.com

Late or missing deliveries

If your order has not arrived within the estimated delivery window, contact us at storefront@jorrify.com with your order number.

We will review the tracking information and work with the supplier or fulfillment partner where applicable.

For online orders, delivery timing and cancellation rights may also depend on the promised delivery date and applicable consumer protection rules. Ontario guidance says that if an ordered product is not delivered within 30 days of the promised delivery date, the consumer can ask for a refund.